VBScript Errors Running Manage Server Console

ID: Q192617

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

When you run the Manage Server Console, you get a message similar to VBScript runtime error 800a0030, error in loading .dll:

Genobj.GetcontrolCount /admin/smtask.asp line 73

The key is that the error is for smtask.asp line 73.

CAUSE

Implied permissions on specific directories for the IUSR user have been lost.

RESOLUTION

Add the IUSR account to the following directories. To do this, locate the full name in User Manager for Domains. The name will be in the form of IUSR_user with the permissions indicated.


permission          directory

   read                C:\WINNT.SBS
   change              C:\WINNT.SBS\SYSTEM32
   change              C:\WINNT.SBS\SYSTEM32\INETSRV\ASP
   change              C:\INETPUB
   change              C:\SmallBusiness

In Control Panel, Services, stop and restart the www service.

Verify that the Manage Server Console runs correctly.

Additional query words: kbDSupport smallbiz console asp

Keywords : SBS
Version : winnt:4.0,4.0a
Platform : winnt
Issue type : kbprb