SBS: Fax Fails If Sharing Phone Line with Other Devices

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

Faxes may fail to be delivered or received, and modems connected to the Microsoft BackOffice Small Business Server (SBS) may become unstable.

CAUSE

If other devices are on the same phone line as an SBS server, the phone line integrity may be jeopardized. Any of the following devices can cause line disruption:

• Fax machines



• Answering machines



• Credit card swipers



• Voice telephones

RESOLUTION

To resolve this problem, remove any additional devices from the phone line that the SBS server is using.

MORE INFORMATION

If additional devices are kept on the same phone line as the SBS server, it may occasionally become necessary to restart the server to restore an unstable modem to a functioning state.

Additional query words: Smallbiz

Keywords : SBS
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb