Stop 0x00000079 After Applying Smallbiz Service Pack

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

After applying the BackOffice Small Business Server Service Pack 1, the computer may receive the following STOP error message:

STOP 0x00000079

CAUSE

The Microsoft Windows NT kernel file (Ntoskrnl.exe) is a single processor version, while all other Microsoft Windows NT files are multiprocessor versions.

RESOLUTION

Perform an emergency repair operation. Choose only to verify Windows NT System Files. Replace only Ntoskrnl.exe with the original file from the Microsoft Small Business Server CD. Allow the repair to finish. When prompted, remove all floppy disks and restart the server.

The server should now boot correctly. After the server is up and running, insert the first Small Business Server Service Pack 1 CD. Manually run Sbsupgmp.exe from the i386 directory of the service pack. SBSUPGMP will copy the multiprocessor versions of the Service Pack files and then it will restart the server.

STATUS

Microsoft has confirmed this to be a problem in BackOffice Small Business Server version 4.0a for x86 platforms.

MORE INFORMATION

The problem may occur on systems that have multiprocessor motherboards, but have only one system processor installed. These systems are typically using the multiprocessor versions of the Microsoft Windows NT system files. When the Small Business Server Service Pack installs, it incorrectly installs the single processor version of the Service Pack.

Additional query words: smallbiz

Keywords : ntstop kbbug4.00 SBS
Version : winnt:4.0,4.0a
Platform : winnt
Issue type : kbbug