SBS: Proxy Will Not Start If Clients Folder Is Deleted

ID: Q196969

The information in this article applies to:

Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

If the %SystemDrive%\SmallBusiness\Clients folder is deleted or moved and the Small Business Server (SBS) computer is restarted, Proxy will fail to start and the following error will be displayed:

Initialization of the dynamic link library C:\WINNT.SBS\system32\MSPHLPR.dll failed. The process is terminating abnormally.

Also, IIS services will not start as they depend on the Proxy service to be running.

CAUSE

The Msplat.txt file, which has local address table (LAT) information in it, is currently saved in the %SystemDrive%\SmallBusiness\Clients\MS\Proxy folder. Deleting this directory structure deletes this file, which Proxy depends on during startup.

RESOLUTION

To work around this problem, re-create the missing directory structure (%SystemDrive%\SmallBusiness\Clients\MS\Proxy) and copy the Msplat.txt file from a client workstation on the %SystemDrive%\Mspclnt folder into the servers re-created folder.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

If the LAT is updated or customized, it is advisable to save a copy of this file to a safe location so that it may be restored quickly in the event that this file is ever damaged or lost.

Additional query words: smallbiz

Keywords : kbbug4.00 SBS
Version : winnt:4.0
Platform : winnt
Issue type : kbbug