Exchange Internet Mail Service Fails to Start on Default SBS 4.0 Installation

ID: Q216790

The information in this article applies to:
  • Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

On a default installation of Small Business Server (SBS), the Microsoft Exchange Internet Mail Service will not start. Numerous errors may appear in the Application Log, such as:

Event ID=4067
The Internet Mail Connector cannot start because the TCP/IP domain name was not found during initialization.
Event ID=4058
The Internet Mail Connector cannot start because the name resolver cannot be initialized. Check your network settings in the Control Panel to ensure that you have set a domain name in the DNS dialog box of the TCP/IP configuration.
Event ID=4071
Unable to start the Internet Mail Service because it has not been configured. You must go to Connections in the Microsoft Exchange Administrator program for this site, select the Internet Mail Service object, and configure its setting.
Event ID=4074
Unable to start the Internet Mail Connector because the routing table could not be read. Wait a few minutes to allow any routing table updates to complete and then try to start it again. If this problem persists, check the configuration on the Connections and Address Space pages of the Internet Mail Connector properties.


CAUSE

The Internet Mail Service is created by the SBS installation, but numerous settings required for it to run are not set by default. When the Internet Connection Wizard is run, the settings are complete and the Internet Mail Service should run successfully.


RESOLUTION

If you are going to connect to the Internet, and will set up Internet connectivity using the Internet Connection Wizard, you can ignore these errors until you run the wizard.

To run the Internet Connection Wizard, open the Manage Server Console, click More Tasks, click Manage Internet Access, and then select Sign-up with an ISP. For more information on the Internet Connection Wizard, see the More Information section of this article.
However, if the Internet Mail Service is not needed, use the following steps:

  1. Click Start, click Programs, click Microsoft Exchange, and then click Exchange Administrator.


  2. In the left pane of Exchange Administrator, expand the Site Name container (it should be a green globe with the name of your company in bold, as entered during installation).


  3. Below the site name, expand the Configuration container.


  4. Below the Configuration container, select the Connections container.


  5. There should be an object here named Internet Mail Service (SBSSERVERNAME). Select it, go to the Edit menu, and then click Delete. Click OK to accept this action.



If you do require the Internet Mail Service, and are not familiar with the configuration of it, follow the steps above. After these steps are completed, and still within the Exchange Administrator program, click File, click New Other, click Internet Mail Service, and then proceed through the Internet Mail Service Wizard.


MORE INFORMATION

The Internet Connection Wizard is an online setup utility that will help configure Exchange and Proxy for you, as well as assist you in setting up a domain name presence on the Internet. It will only allow you to set up with an SBS-ready Internet Service Provider who has registered with Microsoft.

Additional query words: smallbiz

Keywords : kbInternet
Version : winnt:4.0
Platform : winnt
Issue type : kbprb


Last Reviewed: February 24, 1999
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