SBS 4.5 Installation May Appear Unresponsive During Modem Detection Phase of RAS Installation

• Microsoft BackOffice Small Business Server version 4.5

SYMPTOMS

During Remote Access Service (RAS) Setup, the installation may seem to stop responding (hang).

CAUSE

Setup may not actually be hung. Instead of being in the foreground, the modem detection screen may be in the background, waiting for user input.

This behavior occurs if no network adapter is installed or if the installed network adapter is not detected.

RESOLUTION

To resolve this problem, press ALT+TAB or click the top or bottom edge of the modem detection screen to bring it to the foreground.

STATUS

Microsoft has confirmed this to be a problem in Small Business Server 4.5.

Additional query words: smallbiz

Keywords : kbenv kbsetup
Version : winnt:4.5
Platform : winnt
Issue type : kbbug