Mailbox Is Not Recognized When You Start Outlook for the First Time on SBS Client

ID: Q218049

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

When you start Microsoft Outlook for the first time on a BackOffice Small Business Server (SBS) client computer, you may receive the following error message with a list of possible mailbox names to choose from

Microsoft Outlook does not recognize: mailbox name

where mailbox name is the user's logon name.

CAUSE

This behavior may occur when multiple users have similar logon names.

RESOLUTION

To resolve this problem:

Click the correct name in the list of mailbox names that is displayed.

Click OK.

The next time you log on to Outlook, you are not prompted to choose the correct mailbox name.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook.

Additional query words: smallbiz

Keywords :
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbbug