Cannot Install SBS Fax Client and Modem Sharing Client on Computer Running Windows 2000 Professional

• Microsoft BackOffice Small Business Server versions 4.0, 4.5
• Microsoft Windows 2000 Professional

SYMPTOMS

If you set up a workstation running Windows 2000 Professional in a Small Business Server (SBS) 4.5 network, the SBS Fax client and the Modem Sharing client are not installed on the workstation.

CAUSE

This behavior occurs because Windows 2000 Professional has its own native fax software. When you attempt to install the SBS Fax client, the Windows 2000 Professional fax software is detected and Setup does not install the SBS Fax client.

The Modem Sharing client for Windows NT Workstation 4.0 is installed as a service in Network properties. It uses a Setup file written for Windows NT 4.0; this Setup file does not work on a computer running Windows 2000 Professional.

RESOLUTION

Neither the SBS 4.5 Fax client nor the SBS Modem Sharing client is currently supported for Windows 2000 Professional.

Additional query words: smallbiz

Keywords : kbenv kbtool
Version : WINDOWS:2000; winnt:4.0,4.5
Platform : WINDOWS winnt
Issue type : kbprb