Troubleshooting SBS Console Problems

ID: Q222531

The information in this article applies to:
  • Microsoft BackOffice Small Business Server version 4.5
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SUMMARY

In BackOffice Small Business Server (SBS) 4.5, the SBS console is hosted within Microsoft Management Console (MMC) 1.1 using the Microsoft Internet Explorer control, and some ActiveX components are replaced with Dynamic HTML (DHTML).

This creates a single point of reference with Internet Explorer and a consistent extensibility model. Snap-in functionality is not exposed because you are running only within the MMC framework. This is implemented using an MMC file (Sbs.msc) to maintain the look and feel of the SBS console.


MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

The following section contains troubleshooting information for the major components in the SBS console.

Troubleshooting Internet Explorer

  • Test Internet Explorer functionality.


  • Verify that the server can browse the local Web site.


  • Verify that the server can browse .htm files on the local hard disk.


If Internet Explorer is functioning correctly, follow the steps for troubleshooting Microsoft Internet Information Server (IIS).

Troubleshooting Internet Information Server

  • Verify that the server can browse the following site:
    http://localhost


  • Verify the default Web site and virtual directories.


  • Verify file permissions and IUSR permissions.


If IIS is functioning correctly, follow the steps for troubleshooting the MMC.

Troubleshooting Microsoft Management Console

  • Verify that Mmc.exe starts successfully (click Start, click Run, and then type mmc.exe).


  • Try to start the Console files manually (for example, type mmc c:\smallbusiness\html\sbs.msc or mmc c:\smallbusiness\html\todo.msc).


If you suspect that the files are corrupted or missing, find replacements for them in the SBSAdmin\I386\Admin\HTML folder on SBS CD-ROM 3.

Extensibility

If extensions are enabled, set the LinkCount value for the following registry entries to 0 to temporarily disable the extensions:
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\CustomBgTasks


  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\CustomSmTasks


  • HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Console\Favorties\Custom


If disabling the extensions solves the problem, enable the extensions one at a time to identify which extension is the source of the problem.

ActiveX Controls

If you experience problems when you start wizards in the SBS console, try to start wizards independent of the console. You can unregister or register this control:
  • To unregister this control, type regsvr32 -u saminfo1.ocx.

    NOTE: You have to be in Smallbusiness folder to do this.


  • To register this control, type regsvr32 saminfo1.ocx.

    NOTE: You have to be in Smallbusiness folder to do this.


There are two additional controls that you may need to reregister if you experience problems with services on your SBS computer:
  • Samscm.ocx
    Reregister this control if you experience problems when you restart services in the SBS console.


  • Srvcstat.ocx
    Reregister this control if you experience problems with the service status reported on the home page.


NOTE: These controls can be reregistered using the Regsvr32 syntax and substituting the name of the control.


REFERENCES

For more information, including a list of all files, dynamic-link libraries (DLLs), wizards, and registry entries that are copied, modified, or replaced during the reinstallation of the SBS console, refer to the Console Architecture white paper at the following Microsoft Web site:

http://www.microsoft.com/smallbusinessserver/deployadmin/ConsoleArch.htm.

Additional query words: smallbiz

Keywords :
Version : winnt:4.5
Platform : winnt
Issue type : kbinfo


Last Reviewed: February 1, 2000
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