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SUMMARYThis article describes recommended practices for implementing the Microsoft Fax service on Microsoft BackOffice Small Business Server (SBS) computers. Following these practices may decrease the occurrence of fax problems. MORE INFORMATIONBusiness-Class ModemOne of the most important requirements is a business-class modem. Home fax modems cannot handle a high volume of faxes and do not undergo the same testing as business-class modems. The modem is the most sensitive device on the network and must be chosen with care.Updated Firmware and .inf FileMake sure the firmware is current and is installed with the modem .inf file associated with the firmware revision. Most major manufacturers have updated their firmware and initialization strings to more effectively handle SBS and fax requests.Dedicated LineA dedicated analog telephone line is recommended for moderate to high volume of outbound and inbound fax transmissions. A PBX or phone switch may work with oubound faxes, but may be problematic with inbound faxes. A dedicated analog telephone line is often needed for troubleshooting fax problems.The Print To: CommandWhen a program is being used to send fax transmissions, use the Print To: functionality of the program. The SendToFax: function calls were created for use with Microsoft Windows 95 Fax Service and are not compatible with SBS Fax Service. The SendToMailRecipient function also works, but should be avoided because the program still needs to render the object that is being faxed. Using the Print To: functionality eliminates an additional rendering step.Different Methods to Send Faxes
Known Issues
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