Misdetection of Intel PRO/100+ Adapters May Result in a Blue Screen Error Message

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a
• Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
• Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4
• Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition

SYMPTOMS

When you install the network drivers provided on the CD of any version of Microsoft Windows NT Server (that is: Windows NT Server 4.0; Windows NT Server, Enterprise Edition; Windows NT Server, Terminal Server Edition; and BackOffice Small Business Server (SBS)), the Intel PRO/100+ adapters (82558-based and 82559-based) may not respond. As a result, the driver may not initialize or the operating system may display a blue screen error message.

During installation, the operating system correctly detects a 82558-based or 82559-based adapter by its PCI ID and attempts to load the associated driver, which is included on the Windows NT 4.0 or SBS 4.0 installation CD. When the driver initializes, it runs controller-specific code, which is not compatible with the newer controllers. At this point, the controller does not respond. This behavior varies, depending on the model.

Symptoms for the 82558-based adapter are:

• The network driver does not initialize and displays a warning that a service has stopped responding.



• Event ID 7000 "The Intel 82557-based PRO Adapter Driver service does not start because of the following error: A device attached to the system is not functioning."



• Event ID 5007 "E100B1: Timed out during an operation."

• Windows NT stops with blue screen error messages during network driver installation.



• Installation is completed properly but the network driver does not initialize.

CAUSE

Setup detects Intel 82558-based or 82559-based network adapters as an Intel 82557 network adapter, which does not work.

This behavior occurs because version 2.02 of the E100b.sys driver included on the Windows NT 4.0 CD includes controller-specific code that is not compatible with the Intel 82558 and 82559 controllers. This driver and subsequent drivers (through version 2.20) were developed for use with the Intel 82557 Fast Ethernet controller.

RESOLUTION

To resolve this issue, do not use the drivers located on the Windows NT 4.0 or SBS 4.0 installation CDs when you install a 82558-based or 82559-based network adapter. Use the latest Intel PRO/100+ drivers, which are available on Intel's Web site at http://support.intel.com/. These updated drivers are backwards compatible with the 82557-based adapter.

When you install the latest driver, use the Have Disk option. If the operating system is already installed and the driver does not initialize, use Driver Disk Software Release 3.1 or later from Intel to update the adapter.

If your computer stops and displays blue screen error messages during installation or at startup, physically remove the network adapter, restart your computer, and update the driver using Driver Disk Software Release 3.1 or later.

MORE INFORMATION

For the latest information regarding Intel PRO/100+ adapters, visit Intel's Web site at http://support.intel.com/.

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

Q224800 SBS 4.5 Setup Does Not Automatically Detect 8255x Intel Adapter

Additional query words: smallbiz intel E100B

Keywords :
Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0a
Platform : winnt
Issue type : kbprb