Removing Proxy Client Does Not Remove WSP Client Icon from Control Panel

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

If you remove the Winsock Proxy (WSP) Client tool from a BackOffice Small Business Server (SBS) client computer using the Control Panel Add/Remove Programs tool or through the Uninstall program in the WSP client, the WSP Client icon is not removed from Control Panel, even though the program is no longer functional.

When you try to open the WSP Client tool, the following error message is displayed:

WinSock Proxy client is not installed properly.

CAUSE

This behavior can occur for any of the following reasons:

• The WSP Client Uninstall program did not remove the Wspcpl32.cpl file.
• Windows NT Service Pack 4 or later has been install or reinstalled and the Winsock Proxy client has not been reinstalled.

RESOLUTION

To resolve this issue:

1. Locate the Systemroot\System32\Wspcpl32.cpl file on your hard disk drive.



2. Delete or rename the Wspcpl32.cpl file.



3. Close, then reopen Control Panel.

STATUS

Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Server 4.0, 4.0a, 4.5.

Additional query words: smallbiz sbsclient wsp mspclnt

Keywords : kbenv kbtool
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbbug