Modem Sharing Service Does Not Display User Account Connection

ID: Q225298

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

If you connect to a server running BackOffice Small Business Server (SBS) using Microsoft Windows NT Workstation, the Modem Sharing service may display the following user connection:

?\?

NOTE: The Modem Sharing service should display a user connection in the following format

<SBS_Domain_Name>\<User_Name>

where <SBS_Domain_Name> is the name of your Windows NT domain and <User_Name> is the name of your user account.

CAUSE

This issue can occur if you use a Windows Telephony API (TAPI) client program to connect to the server.

NOTE: TAPI programs running on Windows NT-based computers, send the client computer's System account instead of your User account to the SBS server.

RESOLUTION

Microsoft has confirmed this to be a problem in Backoffice Small Business Server.

MORE INFORMATION

This issue does not occur when you use a Windows Telephony API (TAPI) client program running on Microsoft Windows 98 to connect to the server.

Additional query words: smallbiz credentials

Keywords : kbnetwork ntras
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb