Dr. Watson Access Violation Error Message Adding User Licenses

• Microsoft BackOffice Small Business Server version 4.5

SYMPTOMS

When you add user licenses to a BackOffice Small Business Server computer or when you use the "Small Business Server Upgrade to Windows NT" disk, you may receive a Dr. Watson access violation error message.

CAUSE

This problem can occur because the add user process requires you to restart the server twice. After the first restart, the server starts in a special unprotected mode. If the server remains in this mode for an extended period of time (typically ten minutes or more) the Dr. Watson access violation error message may be generated.

RESOLUTION

To work around this problem, restart your server, and then restart the Bump Pack Add License process. When you are prompted to insert the license disk, do so, and then permit the server to restart when it finishes adding the licenses.

STATUS

Microsoft has confirmed this to be a problem in BackOffice Small Business Server 4.5.

Additional query words: smallbiz drwtsn32

Keywords : kbenv kberrmsg kbtool kbui
Version : winnt:4.5
Platform : winnt
Issue type : kbprb