SBS Fax Service Notifies User of Unsuccessful Fax Jobs

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SUMMARY

BackOffice Small Business Server (SBS) has the ability to notify you of successful fax attempts with e-mail notification. This feature is enabled by default in SBS 4.5.

There are instances when the SBS Fax service sends e-mail notification of an unsuccessful fax attempt. However, not all unsuccessful fax jobs result in e-mail notification, and if the SBS Fax client does not properly spool the fax job to the SBS Fax service, no e-mail error notice is generated.

MORE INFORMATION

The following examples are possible unsuccessful fax jobs and the resulting e-mail notification message. There may be other instances that result in e-mail notification that are not listed here.

NOTE: The values for Sender, Recipient, and Fax number, correspond to the information the user specifies in the Compose New Fax wizard. The Device name is the fax modem installed on the computer.

• Busy telephone line

  Microsoft Fax Server was unable to send the fax attached below.
  
  Sender: SBS User
  Recipient: Fax Machine
  Fax number: ###-###-####
  Pages: 0
  Time: 8:23:52
  Device name: Modem
  Reason: Busy




• Telephone line connection is lost during transmission

  Microsoft Fax Server was unable to send the fax attached below.
  
  Sender: SBS User
  Recipient: Fax Machine
  Fax number: ###-###-####
  Pages: 0
  Time: 8:19:36
  Device name: Modem
  Reason: Unknown fatal error




• Sent job is canceled after receiving fax machine answers phone

  Microsoft Fax Server was unable to send the fax attached below.
  
  Sender: SBS User
  Recipient: Fax Machine
  Fax number: ###-###-####
  Pages: 0
  Time: 8:10:41
  Device name: Modem
  Reason: Aborting job




• Receiving fax machine does not answer

  Microsoft Fax Server was unable to send the fax attached below.
  
  Sender: SBS User
  Recipient: Fax Machine
  Fax number: ###-###-####
  Pages: 0
  Time: 8:03:42
  Device name: Modem
  Reason: No answer




• Call is answered by voice (not by fax machine)

  Microsoft Fax Server was unable to send the fax attached below.
  
  Sender: SBS User
  Recipient: Fax Machine
  Fax number: ###-###-####
  Pages: 0
  Time: 8:31:21
  Device name: Modem
  Reason: Busy

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

Q179838 Getting Confirmation for Faxes Sent by Small Business Server

Additional query words: smallbiz

Keywords :
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb