Internet Explorer Hangs When You Click a URL Link

• Microsoft BackOffice Small Business Server versions 4.0a, 4.5
• Microsoft Internet Explorer version 5 for Windows 98
• Microsoft Internet Explorer version 5 for Windows 95
• Microsoft Internet Explorer version 5 for Windows NT 4.0

SYMPTOMS

When you open a Web site, and then click a URL link on the Web page after several seconds of inactivity and you are connected to the Internet using a proxy server, Internet Explorer 5 may stop responding (hang).

CAUSE

This issue can occur if Internet Explorer 5 is not able to properly handle the Windows NT challenge/response authentication process of the Proxy server when you enable Access Control.

RESOLUTION

To resolve this issue, use any of the following methods.

Enable HTTP1.1

1. In Internet Explorer, click Internet Options on the Tools menu.



2. On the Advanced tab, click to select the Use HTTP 1.1 Through Proxy Connections check box.



3. Click OK.

If Winsock Proxy Client Is Installed

1. In Internet Explorer, click Internet Options on the Tools menu.



2. On the Connections tab, click LAN Settings, and then click to clear the Use A Proxy Server check box.



3. Click OK, and then click OK.

Disable Access Control for Web Proxy

1. Click Start, point to Programs, point to Microsoft Proxy Server, and then click Microsoft Management Console.



2. Right-click on the Web proxy server you want, and then click Properties.



3. On the Permissions tab, click to clear the Enable Access Control check box, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: smallbiz

Keywords : kbenv kbinterop kbnetwork msiew95 msient msiew98
Version : WINDOWS:5; winnt:4.0a,4.5
Platform : WINDOWS winnt
Issue type : kbbug