Error Message When You Apply Client Add Pack
ID: Q234929
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IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help
topic in Regedt32.exe.
The information in this article applies to:
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Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5
SYMPTOMS
When you use a Client Add Pack to add client licenses to your BackOffice Small Business Server (SBS) computer, you may receive the following error message:
Your computer is not running Microsoft Small Business Server. You can only add licenses to a computer running Small Business Server.
CAUSE
This behavior occurs if the Client Add Pack cannot find the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business\Version
If this key does not exist or if the value is blank, the Client Add Pack does not work.
RESOLUTIONWARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT, you should also update your Emergency
Repair Disk (ERD).
To resolve this issue, locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Small Business
After you have located the registry key, use the appropriate method outlined below.
- If the Version value is empty:
- Double-click the Version value.
- On the Edit menu, click String.
- Type the version number of your SBS computer (for example, if the server is running SBS version 4.0, type 4.0), and then click OK.
- Quit Registry Editor.
- If the Version value is missing altogether:
- On the Edit menu, click Add Value.
- In the Value Name box, type Version.
- In the Value Type box, type REG_SZ, and then click OK.
- Click String, type the version number of your SBS computer, and then click OK.
- Quit Registry Editor.
Additional query words:
smallbiz bump pack
Keywords :
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb
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