Summary of Support Issues with Small Business Server Client Add Packs

ID: Q236867

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SUMMARY

This article summarizes the various issues that you may encounter when you are working with Small Business Server (SBS) Client Add Pack versions 4.0 and 4.5. This article also details the replacement process for defective media and states Microsoft's policy on replacing lost or stolen SBS Client Add Pack media.

MORE INFORMATION

SBS Client Add Packs are used to add Client Access Licenses (CALs) to a computer running SBS. Client Add Packs are distributed on floppy disks and are sold in packs of 5 or 20 CALs through Microsoft Authorized Resellers. SBS Client Add Pack version 4.0 should be applied only to SBS 4.0. SBS Client Add Pack version 4.5 can be applied to either SBS 4.0 or 4.5.

Applying a Client Add Pack

To apply a Client Add Pack, first verify the version of SBS and the current number of installed licenses by clicking the About Microsoft BackOffice Small Business Server link from the Console. SBS 4.0 is limited to 25 licenses. SBS 4.5 is limited to 50. Attempting to apply a Client Add Pack in excess of these limits generates an error message. Next, follow the steps outlined in the Add License Wizard that starts when you click the link to add licenses. The server will require a reboot to complete the update process.

Error Messages Attempting to Apply the Client Add Pack

The most common problem with applying Client Add Packs occurs because SBS requires the ability to write to the disk during the Add License process. Do not enable the write-protect notch on the disk, because the software must be able to write information to the floppy disk. If the disk is write protected, SBS reports that the floppy disk could be damaged. For additional information, please click the article number below to view the article in the Microsoft Knowledge Base:

Q183855 Err Msg: The Client Add Pack Disk May Be Damaged..."/>

Another common problem occurs when there is an attempt to reuse a Client Add Pack on a different server. If you do do, you are prompted to enter a password. Contact Microsoft to obtain the password.

Applying a Client Add Pack Out of Order

With SBS 4.0 and Client Add Pack version 4.0, it is important to mark the Client Add Packs, noting the order in which they are used. If the server should need to be reinstalled, the Client Add Packs must be reapplied in the same order. If a Client Add Pack is reapplied out of order, the disk will be rendered defective and must be replaced. See the "Replacing Defective Media" section at the end of this article. For additional information, please click the article number below to view the article in the Microsoft Knowledge Base:

Q194335 Small Business Server Will Not Allow Bump Pack to Be Added

Replacing Defective Media

If you are experiencing a problem with defective Client Add Packs, contact Microsoft and ask to speak with an SBS Support Professional. The Support Professional can confirm the defective media and outline the full replacement procedure.

Policy for Replacing Lost or Stolen Client Add Packs

Microsoft does not provide replacement for lost or stolen SBS Client Add Pack media with or without proof of purchase. Customers who have lost the actual SBS Client Add Pack media should contact their reseller regarding the reseller's replacement policy.

Additional query words: smallbiz

Keywords : kbtool SBS
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbinfo