The Exchange Group Disappears from the Start Menu

• Microsoft BackOffice Small Business Server version 4.5
• Microsoft Windows NT Server version 4.0
• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you click the Inbox icon on the desktop on an Exchange server, Microsoft Windows Messaging may be installed. When this occurs, the Microsoft Exchange submenu is removed from the Start menu under the All Users profile. The program group and shortcuts are removed, but the files are not removed.

CAUSE

This behavior can occur if Windows Messaging 1.0 is installed on the Exchange server. Windows Messaging 1.0 should not be installed on an Exchange server. The Windows Messaging client resembles the Exchange 32-bit client that is included with Exchange versions earlier than 5.5. With the release of Exchange 5.5, Microsoft Outlook is the supported messaging client. If you must install a client on the Exchange server, Microsoft recommends installing Outlook as the client.

RESOLUTION

You can re-create the Microsoft Exchange menu by reinstalling Exchange Administrator in Exchange Server Setup and reinstalling Microsoft Exchange Service Pack 2 (SP2) or the latest Exchange service pack.

You can also manually re-create the shortcuts. To do so:

1. Create a folder named Microsoft Exchange in the following location:




%SystemRoot%\Profiles\All Users\Start Menu\Programs

2. Inside this folder, create the following shortcuts:



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\admin.exe
  Shortcut Name: Microsoft Exchange Administrator



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\mailmig.exe
  Shortcut Name: Microsoft Exchange Migration Wizard



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\perfwiz.exe
  Shortcut Name: Microsoft Exchange Optimizer



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\exhealth.pmw
  Shortcut Name: Microsoft Exchange Server Health



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\imcqueue.pmw
  Shortcut Name: Microsoft Exchange Server IMS Queues



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\imcstats.pmw
  Shortcut Name: Microsoft Exchange Server IMS Statistics



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\imsflow.pmw
  Shortcut Name: Microsoft Exchange Server IMS Traffic



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\exload.pmw
  Shortcut Name: Microsoft Exchange Server Load



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\exqueues.pmw
  Shortcut Name: Microsoft Exchange Server Queues



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\exusers.pmw
  Shortcut Name: Microsoft Exchange Server Users



• Shortcut Location: %SystemDrive%\ExchSrvr\bin\exhist.pmw
  Shortcut Name: Microsoft Exchange Server History

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Q236421 How to Install Microsoft Outlook 2000 on an SBS 4.5 Computer

Additional query words: smallbiz

Keywords : kbenv kbinterop
Version : winnt:4.0,4.5,5.0,5.5
Platform : winnt
Issue type : kbprb