SBS: Server Status Logs Are Not Transmitted Correctly

ID: Q238484

The information in this article applies to:

Microsoft BackOffice Small Business Server version 4.5

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

With Small Business Server (SBS) 4.5, the server status tools can be configured to transmit the WWW service, Winsock Proxy, and Web Proxy logs in addition to the status of configured services and disk space usage.

When the attached log files are larger than 750 kilobytes (KB), the following error message is added to the server status message:

Error! Logs from user company name are too large to transmit.

CAUSE

By default, the maximum attachment size for the server status tool is set to 750 * 1,024 (768,000 bytes). When the attachments exceed this size, they are not added

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

You can add a REG_DWORD value named MaxMailSize to the following registry key to increase the maximum attachment size:

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\Small Business\VAPReporting

Set the data value to the new maximum size. This value should be set to the bytes in decimal. For example, 768,000 in decimal equals 750 KB.

Additional query words: smallbiz

Keywords : kbtool
Version : winnt:4.5
Platform : winnt
Issue type : kbprb