TPU: Unable to Display Team Folder Applications

ID: Q240345

The information in this article applies to:

Microsoft Team Productivity Update for BackOffice Server 4.5

SYMPTOMS

After you connect to the Team Productivity Update (TPU) server and gain access to a Team Workspace to view the Team Folder applications, the following error message may be displayed when you click one of the applications (such as Discussion Forum):

Unable to display the selected folder or item. Could not complete the operation. One or more parameter values are not valid.

NOTE: In addition, the Summary views are not displayed for the Team Folder applications and they may contain an error message.

CAUSE

This behavior can occur for any of the following reasons:

A user connects to a Microsoft Exchange Server computer that does not have the TPU Team Folders in the public folders.

The Team Folders are moved from their initial location in the public folders.

Exchange Server public folder replication did not occur or did not replicate between sites and/or organizations.

The public folders are not replicated with the correct hierarchy, which causes the Team Folders to be in a different location on the replica target Exchange Server computers.

When a Team Folder application is created, it is hard coded with an absolute URL path to the location of the Team Folders that are in the Exchange Server public folders. When you choose one of the Team Folder applications, the server attempts to connect to that Team Folder using Microsoft Outlook with the following command:

outlook:\\Public Folders\All Public Folders\...

If Outlook is unable to locate the Team Folders, you receive the error message.

RESOLUTION

For the Team Folder applications to work correctly with the Team Folders, you must log on to the Exchange Server computer that contains the original Team Folders or connect to an Exchange Server computer that has a correct replica of the public folders from the Exchange Server computer that contains the original Team Folders.

If users are connecting to multiple Exchange Server computers, you should set up an Exchange Server replica for every server in the organization. You must replicate the exact public folder hierarchy from the Exchange Server computer on which the Team Folders were initially installed, to all the other Exchange Server computers. For example, if you install the TPU Team Folders to the following location

\\Public Folders\All Pubic Folders\TPU\TPUTeamFolders

this same hierarchy needs to be replicated to every other Exchange Server computer.

Additional query words: smallbiz

Keywords : kbenv
Version : :
Platform : winnt
Issue type : kbprb