TPU: "CopyFile Failed" Error Message When Running Setup

• Microsoft Team Productivity Update for BackOffice Server 4.5

SYMPTOMS

When you click the Install Team Productivity Update icon on the Setup screen, the following error message may be displayed:

Error

CopyFile failed !
Make sure that TPUSetup.exe is not running already.

CAUSE

This behavior can occur because of any of the following reasons:

• Team Productivity Update (TPU) Setup is currently running.



• The user that is currently logged on does not have permissions on the Temp folder.



• The Tpusetup.exe file in the Temp folder is set to read only.

RESOLUTION

To resolve this issue, use the appropriate method:

• Make sure another version of TPU Setup is not currently running.



• Verify that the user that is currently logged on has permissions to the Temp folder and the Tpusetup.exe file located in that folder.



• Verify that the Tpusetup.exe file in the Temp folder is not set to read only.

Additional query words:

Keywords : kbenv
Version : :
Platform :
Issue type : kbprb