"Setup Was Unable to Open Information File" Connecting to SBS

ID: Q241882

The information in this article applies to:
  • Microsoft BackOffice Small Business Server versions 4.0, 4.5

SYMPTOMS

When you log on to a BackOffice Small Business Server (SBS) network from a client computer, you may receive the following message:

Setup is initializing,please wait...
The following error message is then displayed:
Setup was unable to open information file \\Servername\Clients\Response\Clientcomputername\Clioc.inf. Contact your system administrator. The specific error code is 0x2 at line 16844856
When you click OK, you you receive the following error message:
Setup was unable to load the master information file
When you click OK, you you receive the following error message:
The application could not be initialized
When you click OK, you are logged on, but no client programs are installed on the client computer.


CAUSE

This behavior occurs when the Setup program is unable to access the folder for this client computer in the Response folder on the server. Every client computer that connects to the Small Business Server must have a folder with the same name as the client computer in the Response folder to successfully run the user's logon script.


RESOLUTION

To resolve this issue:

  1. Using Windows Explorer, open the C:\Small Business\Clients\Response folder.


  2. Create a new folder in this folder with the appropriate computer name.


  3. Copy the contents of an existing client folder into this new folder.


  4. Log off and then log back on to the client computer.


NOTE: Make sure that no file named Installed exists in the new client folder after you copy the contents from an existing folder. If this file exists, SBS skips the installation of the client programs.

Also note that the Clioc.inf file contains the information that specifies which programs are copied and installed. If you copy an existing Clioc.inf file to the new folder, the same programs are copied and installed. To remove certain programs, edit the Clioc.inf file in the new folder and remove the .inf files that point to the specific programs you do not want to install from the "Components.x86" and "Components.w95" sections.


MORE INFORMATION

This problem can also occur when you are using a Terminal Server client because the Terminal Server client must have a folder in the Response folder also.

Additional query words: smallbiz

Keywords : kbenv kberrmsg kbsetup
Version : winnt:4.0,4.5
Platform : winnt
Issue type : kbprb


Last Reviewed: October 28, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.