Outlook Rules Do Not Work with Fax Confirmation E-mail

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5
• Microsoft Outlook, versions 2000, 97, 98

SYMPTOMS

You can use Microsoft BackOffice Small Business Server (SBS) to send an e-mail confirmation when a fax is sent from an SBS client computer. If the sender is using Microsoft Outlook, and there are rules configured to detect the arrival of a new message, these rules will not be activated by the arrival of a fax confirmation message. However the arrival of regular e-mail messages will activate these rules.

RESOLUTION

To work around this problem, these rules can be configured to move or forward these messages manually by using the Run Now feature in the Rules Wizard.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about getting confirmation for faxes sent by Small Business Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q179838 Getting Confirmation for Faxes Sent by Small Business Serve

Additional query words: smallbiz

Keywords : kbtool kbui
Version : WINDOWS:2000,97,98; winnt:4.0,4.0a,4.5
Platform : WINDOWS winnt
Issue type : kbprb