SBS 4.5 Upgrade (VUP) Cannot Find Files on CD-ROM 2

ID: Q244941

The information in this article applies to:

Microsoft BackOffice Small Business Server version 4.5

SYMPTOMS

When you are upgrading Small Business Server (SBS) version 4.0 or 4.0a to version 4.5 using the Value-Added Upgrade (VUP) compact discs, you are prompted to insert CD-ROM 2. After you insert CD-ROM 2, you may receive the following error message:

Please insert Disk #2

This message reoccurs repeatedly, even though you have already inserted CD-ROM 2.

CAUSE

The silk-screened CD-ROM labels have been switched on CD-ROM 2 and CD-ROM 3 in some copies of the product titled "Microsoft BackOffice Small Business Server 4.5 Upgrade for Users of Small Business Server 4.0" (also known as Value-Added Upgrade, or VUP).

The files and folder trees on the CD-ROMs are correct, but the CD-ROMs have been labeled incorrectly.

RESOLUTION

During the upgrade process, insert CD-ROM 3 when CD-ROM 2 is requested, and vice versa. You can mark the CD-ROMs correctly with a permanent marker.

NOTE: Make sure to mark the side of the CD-ROM that contains the silk-screened CD-ROM label.

Additional query words: smallbiz

Keywords : kberrmsg kbsetup SBS smallbiz
Version : winnt:4.5
Platform : winnt
Issue type : kbprb