SBS: Enabling Adaptive Answer in SBS

ID: Q244965

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SUMMARY

The Small Business Server (SBS) Fax service can enable adaptive answer features on a fax modem so that you can use one modem to receive both incoming faxes and incoming Remote Access Services (RAS) calls. This function can be enabled by default by SBS if it detects your exact fax modem model from the %SystemRoot%\System32\Faxadapt.lst file.

You may be able to configure class 1 fax modems that are listed on the Microsoft Windows NT Hardware Compatibility List (HCL) but do not appear in this file for adaptive answer, but the .inf file for the modem must contain the correct strings for the modem's firmware revision.

If the modem's manufacturer does not have the appropriate adaptive answer strings for the modem, you cannot configure the Fax service and RAS to receive calls on the same modem.

MORE INFORMATION

A modem that is identified during installation as a modem in the Faxadapt.lst file may not work correctly if the modem is incorrectly detected. The best way to enable adaptive answer is to contact the modem's manufacturer to make sure that the modem supports adaptive answer, and obtain the correct .inf file for the modem's firmware revision. The following modems are contained in Faxadapt.lst file and are automatically configured for adaptive answer:

Suprafaxmodem 288
Sportster 28800-33600 External
Courier V.Everything
Practical Peripherals PM288MT II V.34
Hayes Accura 144 + FAX144
Hayes Accura 288 V.FC + FAX
Hayes Optima 288 V.34-V.FC + FAX + VOICE
Suprasonic 336V+
Sportster 28800-33600 Internal
Courier V.Everything PCMCIA
Suprafaxmodem 288(336)
Hayes Optima 336 V.34 + FAX + VOICE
Supraexpress 336 PNP

NOTE: A modem .inf file is an information file that contains strings and information for an individual make and model of modem. These files are specific to the modem and firmware, and must be verified with the modem's manufacturer.

REFERENCES

For information about modems compatible with Microsoft Windows NT 4.0, please see the Windows NT HCL at the following Microsoft Web site:

http://www.microsoft.com/hcl

Additional query words: smallbiz

Keywords : kbenv kbhw
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbinfo