Error Message: The New Task Has Been Created, But May Not Run Because the Account Information Could Not Be Set

ID: Q250039

The information in this article applies to:
  • Microsoft BackOffice Small Business Server version 4.5
  • Microsoft Windows NT Server version 4.0
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you are scheduling a task with Task Scheduler, you may receive the following error message:

The new task has been created, but may not run because the account information could not be set.
The specific error is: 0x80041315: The task scheduler service is not running.
When you look at the AT Service Account settings in Advanced options, you receive the following error message:
Unable to determine AT Service Account information.
In the Services tool in Control Panel, the service is listed as Scheduler instead of Task Scheduler


CAUSE

When you install Microsoft Internet Explorer 5, the Scheduler service is updated. However, the registry entries that point to the program file may not be changed, so the previous version runs.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

  1. Start Registry Editor (Regedt32.exe).


  2. Locate the ImagePath value under the following key in the registry:


    3. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule
  3. Double-click the ImagePath value.


  4. Change the path to:


    5. %SystemRoot%\System32\Mstask.exe
  5. Quit Registry Editor.



MORE INFORMATION

Task Scheduler is an Internet Explorer 4.0 component that replaces the Scheduler service. For additional information about Task Scheduler, click the article number below to view the article in the Microsoft Knowledge Base:

Q176424 Installing Task Scheduler Enables AT-Scheduled Tasks

Additional query words: smallbiz task

Keywords : kberrmsg kbtool
Version : winnt:4.0,4.5
Platform : winnt
Issue type : kbprb


Last Reviewed: January 19, 2000
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