Unable to Load Ontciutl.dll

ID: Q193175

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

The following event message occurs in the Event Viewer:


   EventId: 7034
   Unable to load DLL %SYSTEMDRIVE%\Program Files\Common
   Files\SYSTEM\ContentIndex\ontciutl.dll&gt;. Error: 5 - Access is
   denied.

CAUSE

The LAN Manager redirector cannot reliably query for the existence of a file on a universal naming convention (UNC) path. The UNC path is a directory path that contains a file share access to a certain server that is compliant with the Microsoft network. An example of a UNC path is as follows:

\\myserver\myshare

WORKAROUND

If possible, remove the UNC path in the SYSTEM and USER path variables.
-or-
If this is not possible, add the location %SYSTEMDRIVE%\Program Files\Common Files\SYSTEM\ContentIndex to the SYSTEM path BEFORE any UNC path variables.

Restart the computer. SYSTEM variables are loaded on system startup.

STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words: kbecu

Keywords : prodsitesrv3 prodsrch
Version : WINNT:3.0
Platform : winnt
Issue type : kbbug