MMC May Hang Loading Console File with Publishing Snap-In

ID: Q193642

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

The Microsoft Management Console (MMC) may stop responding indefinitely when a console file is loaded with a publishing snap-in.

CAUSE

Under some conditions, a deadlock may occur between the main MMC thread (owning all windows) and a worker thread created by the publishing snap-in to initialize the connection to the publishing server.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Site Server 3.0 service pack.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Size       File name   Platform
   -----------------------------------------------------------
   09/23/98  10:58a  764,192    Crsgui.dll  (x86)
   09/23/98  11:16a  1,152,272  Crsgui.dll  (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support

WORKAROUND

Create a new version of the console file without selecting any reports under the publishing snap-in or Events Reports levels tree.

STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words: hotfix hot fix qfe quick fix engineering patch microsoft management console

Keywords : prodsitesrv3 prodCM
Version : WINNT:3.0
Platform : winnt
Issue type : kbbug