Setting Knowledge Manager on a Virtual Server

• Microsoft Knowledge Manager
• Microsoft Site Server version 3.0

SYMPTOMS

When Knowledge Manager is set to a different virtual server with a different TCP port, the category tree search will fail with a permission error.

CAUSE

The SEARCHLEFT.asp is not designed to work with a different TCP port by default.

RESOLUTION

It is possible to rerun the Kmsetup.vbs. Since the change is a global change there is only one Knowledge Manager (KM) that can exist on one server.

To run the Kmsetup.vbs follow these steps:

1. Go to command line



2. Go to <microsoft site server>\ bin \ p&m



3. Run Km_setup.vbs cscript Km_setup.vbs <servername> <tcp port>
   
   where:
   • <servername> = the server name where KM is located
   • <tcp port> = the new TCP port that corresponds to the new virtual server

WORKAROUND

If a different KM will be created on one server, the ASP code that handles the category tree needs to be modified.

Modify the <microsoft site server>\siteserver\knowledge\searchleft.asp by the following line of code:

Dim sURL: sURL = "HTTP://" & Request.ServerVariables("SERVER_NAME") &
Request.ServerVariables("URL") 

Dim sURL: sURL = "HTTP://" & Request.ServerVariables("SERVER_NAME") & ":" &
Request.ServerVariables("SERVER_PORT") & Request.ServerVariables("URL") 

STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words:

Keywords :
Version : winnt:3.0
Platform : winnt
Issue type : kbbug