Err Msg: Error Fetching URL, (PRTH_E_ACCESS_DENIED - Access Denied) Error Code: -2147216891

ID: Q236154

The information in this article applies to:

Microsoft Site Server version 3.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

In Site Server Search, when you create a Web link crawl catalog definition using the Fully Qualified Domain Name (FQDN) or IP address of the computer, the crawler fails to authenticate against the Web site if it requires Windows NT Challenge/Response authentication. The gatherer log reports the following error message:

Error fetching URL, (PRTH_E_ACCESS_DENIED - Access denied) Error Code: -2147216891

If you use the NetBIOS name of the secured Web site to crawl, the crawler authenticates properly.

CAUSE

The Site Server Gatherer Filtering Daemon (Fltrdmn.exe) uses the Security Zone in Internet Explorer 4.0 or later. If the computer name contains a period (.), as it does when you use the FQDN or IP address, it is by definition in the Security Zone. The default setting for the Internet Zone is Automatic logon only in Intranet Zone.

If you use a computer name without a period (.) in the name, it is by definition in the Intranet Zone.

RESOLUTION

If you cannot change the computer name so that it does not contain a period (.), change the default setting for the Internet Zone from Automatic logon only in Intranet Zone to Automatic logon with current username and password. Because Fltrdmn.exe will search for this setting under both HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE, it is recommended to change the setting under HKEY_LOCAL_MACHINE, because it will work independently of the current logged-on user.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To make the change under HKEY_LOCAL_MACHINE, go to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3

Change the 1A00 value from decimal 131072 to 0.

MORE INFORMATION

Another option is to add the secured site to crawl to the Trusted Sites Zone instead of modifying the default settings for the Internet Zone.

To read more about the different Internet Explorer Security Zones settings stored in the registry, see the following Knowledge Base article:

Q182569 Description of Internet Explorer Security Zones Registry Entries

Additional query words: ntlm ntcr

Keywords :
Version : winnt:3.0
Platform : winnt
Issue type : kbprb