The information in this article applies to:
SYMPTOMSWhen you run the New Membership Server Wizard and you enter the SMTP server name in the Message Builder Configuration dialog box, after you click Next, the following error message occurs:
CAUSEThis error message occurs because the SMTP service cannot be contacted, which may be due to one of the following reasons:
RESOLUTION
To troubleshoot this error, attempt to connect a Telnet session to port 25 of the SMTP server.
If the server can be contacted through the IP address, but not through the NetBIOS name, then there is a name resolution problem.
If neither method works, then the service is not responding. MORE INFORMATIONFor additional information, please see the following article in the Microsoft Knowledge Base: Q236166 Using NET STOP and NET START Commands to Force IIS Services to Re-Read the Registry Additional query words: mdm instance setup set up install kberrmsg errmsg
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