HMI Does Not Print Received Message with a Single Print Command

ID: Q244999

The information in this article applies to:

Microsoft Commercial Internet System version 2.5

SYMPTOMS

HTML Mail Interface (HMI) does not print received messages completely if the received message does not fit in a single screen of the text area. MCIS 2.5 HMI uses text areas instead of simple HTML mail to show received messages. If a user receives an e-mail message that does not fit in a single screen, and the text-area scroll bar is enabled, the user cannot use a single command to print a received message. Instead, the user must print what appears on the screen, scroll the text area forward, print again, and so on, until the end of the message is reached.

CAUSE

This problem involves a limitation that results in a failure to print the entire message the first time. A TextArea tag that is used specifies the height set to 20 lines.

WORKAROUND

To work around this problem, print the message by selecting 20-line sections of the message, and then performing print commands until the entire message is printed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Site Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   11/01/99  01:25p               260,880 Renobj.dll    x86
   11/01/99  01:28p               397,584 Renobj.dll    Alpha

STATUS

Microsoft has confirmed this to be a problem in MCIS 2.5.

MORE INFORMATION

A fix has been made available that changes the height of the text area to fit the size of the data. A single print command results in printing of the entire message.

Additional query words:

Keywords :
Version : winnt:2.5
Platform : winnt
Issue type : kbbug