File Upload Fails with "Unknown Error was Encountered"

ID: Q246402

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

After applying Service Pack 3 for Microsoft Site Server 3.0 the posting acceptor may fail when uploading files with the following message in the browser:

No files were uploaded

This is followed by a Error while uploading contents dialog box with the following message:

The Web server returned the following error: Unknown error was encountered

This is accompanied by errors in the event log on the Web server from source CPSHOST. The first with event number 8721 containing the following message:

The file is empty or does not exist

The second with event number 8957 containing the following message:

User: domain\user Unknown error was encountered

This problem may occur more frequently when uploading larger files.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Site Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


    Date        Time       Version       Size   File name    Platform
    ---------------------------------------------------------------
    12/15/1999  6:21:36AM  7.0.1281.0    88,992 cpshost.dll  x86

WORKAROUND

If an uninstall folder was created during the install of Site Server 3.0 Service Pack 3 then you may restore the original posting acceptor functionality by performing the following steps:

Copy Cpshost.dll.32 from "\Microsoft Site Server\sp3\backup" to "\Inetpub\Scripts"

Rename the current Cpshost.dll in "\Inetpub\Scripts" to Cpshost.sp3

Rename Cpshost.dll.32 in "\Inetpub\Scripts" to Cpshost.dll

STATUS

Microsoft has confirmed this to be a problem in Site Server 3.0.

Additional query words: upload posting acceptor cpshost publishing cmsample

Keywords :
Version : winnt:3.0
Platform : winnt
Issue type : kbbug