SMS Err Msg: PowerPoint Could Not Locate or Start the Quick....

ID: Q122989

The information in this article applies to:

Microsoft Systems Management Server versions 1.0, 1.1

SYMPTOMS

When you start a shared version of Microsoft PowerPoint Quick Viewer, the following error message appears:

PowerPoint could not locate or start the Quick Preview. It can be installed using PowerPoint Setup.

When you attempt to start PowerPoint Quick Viewer a second time, the application runs fine.

CAUSE

This problem is caused by a communication failure between AppStart and Quick Preview in correctly distinguishing a busy condition from a failure to launch the application.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: sms prodsms

Keywords : kbnetwork kbbug1.00 smsgeneral kbbug1.10
Version : winnt:1.0,1.1
Platform : winnt
Issue type :