Unrecognizable Characters Displayed Using Remote Control

ID: Q127949

The information in this article applies to:

Microsoft Systems Management Server versions 1.0, 1.1, 1.2

SYMPTOMS

When you take remote control of a client computer from Help Desk in Microsoft Systems Management Server, unrecognizable characters are displayed when you start a third-party 3270 terminal emulation program for Windows.

CAUSE

This problem occurs when a font used on the client computer is not available in the Windows NT system.

RESOLUTION

To correct this problem, use a different font that is available on the Windows NT system or install the same font in Windows NT.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodsms sms

Keywords : kb3rdparty smsgeneral
Version : winnt:1.0,1.1,1.2
Platform : winnt
Issue type :