Cannot Remote Control Windows IPX/NetBIOS Client

• Microsoft Systems Management Server versions 1.0, 1.1, 1.2

SYMPTOMS

When you try to initiate a remote control session with the client, a Quick Window appears and it looks like it is trying to connect. It closes itself. No error message appears.

CAUSE

This only occurs if Windows for Workgroups is configured to use both the NetWare shell and the NWLINK protocol stack. In that case, NWLINK grabs the IPX packets, but does not pass them on to WUSER.

RESOLUTION

Network Setup installs NWLINK by default, so you must manually remove it to make WUSER work.

NOTE: Loading support for "Netware Shell Versions 4.0 and Above" and the Microsoft Network with either NetBEUI or TCP/IP32 works correctly.

STATUS

Microsoft has confirmed this is a problem in Microsoft Systems Management Server versions 1.0, 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: SMS prodsms remote control

Keywords : kbnetwork kbbug1.00 smsgeneral
Version : winnt:1.0,1.1,1.2
Platform : winnt
Issue type :