SMS: Error Trying to Remote Control a French Windows NT Client

ID: Q151980

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When you attempt to use Remote Control to control a client running French Windows NT (that has standard French regional settings) from a computer running English Systems Management Server, you will receive the following error message:

Cannot establish a security context with the client.

When the server and the workstation have another configuration (regional settings), it works without difficulty.

CAUSE

By a decree of the French government, when you run Windows NT in the French locale, you must disable encryption. Therefore, Systems Management Server, and in particular the Remote Helpdesk functions, cannot establish a secure context in which to operate.

RESOLUTION

To resolve this problem, obtain the hotfix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. A supported fix is available, but is not fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Technical Support for more information.

If you are outside of the United States, contact the Microsoft Subsidiary in your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

http://www.microsoft.com/worldwide/default.htm

This fix is also available on the Multi-Lingual Client Pack compact disc for Systems Management Server 1.2, which you can obtain by calling the Microsoft Order Desk at (800) 360-7561. The fix is provided with the following instructions (Readme.wri):

Remote Control for French Windows NT clients from a US SMS Server

French Windows NT uses different encryption settings than US Windows NT. In order to use Remote Control on a French NT client from a US SMS Server, you must patch the four files provided in this directory into the US SMS Site Server installation.

Copy _WUSER32.DLL into the : SMS\SITE.SRV\MAINCFG.BOX\CLIENT.SRC\<platform>.BIN\00000409\ directory. Where <platform> is the platform of your French NT client (ALPHA, MIPS or X86).

Copy MULTIPROT.DLL into the : SMS\SITE.SRV\<platform>.BIN directory. Where <platform> is the platform of your US SMS Server (ALPHA, MIPS or X86).

Copy SIGHTNT.DLL into the : SMS\SITE.SRV\<platform>.BIN directory. Where <platform> is the platform of your US SMS Server (ALPHA, MIPS or X86).

Copy WUSER32.EXE into the : SMS\SITE.SRV\MAINCFG.BOX\CLIENT.SRC\<platform>.BIN directory. Where <platform> is the platform of your French NT Client (ALPHA, MIPS or X86).

Wait until the files have been replicated into the LOGON.SRV shared directory and then re-install or upgrade the SMS Client software in the French Windows NT Client.

The French version of Systems Management Server 1.2 already contains the fixed components.

Additional query words: prodsms sms

Keywords : kbinterop kbnetwork smsremtshoot kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug