Quick Viewer Font Problem(s) When You Remote Control to Clients

ID: Q152105

The information in this article applies to:

Microsoft Systems Management Server version 1.1

SYMPTOMS

When you use Remote Control to access a Windows client, the fonts are not displayed correctly. They are spaced out and cannot be read. Some strings are truncated, some strings are too long and some strings are overlapped by some others.

CAUSE

This problem occurs when a Cirrus Video Adapter and the Cirrus driver V1.24 (driver GD5434 set to more than 16 colors) are used together.

RESOLUTION

To work around this problem, install a 16 color video driver.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1.A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information.

Additional query words: prodsms

Keywords : kbnetwork smsremtshoot
Version : winnt:1.1
Platform : winnt
Issue type :