Helpdesk Displays Incomplete Message On Remote Control

ID: Q153605

The information in this article applies to:

Microsoft Systems Management Server versions 1.0, 1.1

SYMPTOMS

If USERTSR or USERIPX is not loaded, the Client Help Desk Option application (EDITINI.EXE) in Systems Management Server displays the following incomplete message:

Current setting not available. Remote Control Agent

The following message should have been displayed:

Current setting not available. Remote Control agent not loaded.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: prodsms wuser remote control diagnostics helpdesk

Keywords : smsremtshoot kbbug1.10 kbfix1.20
Version : winnt:1.0,1.1
Platform : winnt
Issue type :