SMS: App Log Error: Remote Control Keyboard Driver Failed...

ID: Q156745

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When you press the CTRL+ALT+DEL pass-through "key" button (it looks like a key) from the Quick Windows Viewer, it has no effect on the remote computer. This happens when remotely controlling a Windows NT computer.

The following error is logged in the client Application Log:

The SMS Remote Control Keyboard Driver service failed to start due to the following error: Cannot create a file when that file already exists.

The following error is logged in the System Log:

The SMS Remote Control Keyboard Driver service failed to start due to the following error: Not enough storage is available to process this command.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Microsoft Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base:

SERVPACK

MORE INFORMATION

This problem has been reproduced on Micro Channel computers. It does not appear to occur on other types of computers.

Additional query words: prodsms

Keywords : kbnetwork ntconfig smsremtshoot kbbug1.20 smsmaintman
Version : winnt:1.2
Platform : winnt
Issue type :