SMS: Autostarting Remote Control Option Behavior

• Microsoft Systems Management Server version 1.2

SUMMARY

When you set the Site Properties Clients to automatically start the Remote Troubleshooting component, you may observe different behaviors, depending on the operating system the client is running. The following list shows the observed behavior for different operating systems:

• MS-DOS clients: USERTSR and USERIPX are installed and placed in the Autoexec.bat file, to be started automatically when the computer starts.



• Windows 3.1 and 3.11 clients: USERTSR and USERIPX are installed and started automatically from the Autoexec.bat file. WUSER is installed, but must be started manually, regardless of the 'automatically start this component' setting.



• Windows for Workgroups clients: USERTSR is not loaded. If the client is a NetWare client, USERIPX is started automatically. WUSER is not started automatically, regardless of the 'automatically start this component' setting.



• Windows 95 clients: USERTSR and USERIPX are not loaded. WUSER is installed, but must be started manually.



• Windows NT clients: The Remote Control Agent service is installed and started automatically, regardless of the 'automatically start this component' setting.

Additional query words: prodsms helpdesk help desk diagnostics wuser32 agent behaviour

Keywords : kbusage smsremtshoot
Version : winnt:1.2
Platform : winnt
Issue type : kbprb