GPF in Administrator Tool During Remote Control of Netscape

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When you remotely control a computer running Windows 95 that is using Netscape Navigator 3.0, and the current web page has animated pictures, the Systems Management Server 1.2 Administrator Tool will generate a general protection fault (GPF) error when trying to view the animated pictures.

CAUSE

This problem is caused when a compressed animated bitmap stream is transmitted to the Systems Management Server Administrator Tool, but the tool cannot properly handle the stream of animated pictures being updated to it. Static bitmaps, GIFs and JPGs will display correctly.

WORKAROUND

To work around this problem, either use Netscape Navigator 2.0 or Microsoft Internet Explorer 3.0.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodsms 1.20

Keywords : kb3rdparty kbusage smsadmin smsremtshoot kbbug1.20 kbfix1.20.sp2
Version : winnt:1.2
Platform : winnt
Issue type :