The information in this article applies to:
SYMPTOMS
When you attempt to upgrade Systems Management Server with a new version or
service pack, it may stop responding at the "Preparing for Service
Installation" message.
CAUSEThis problem occurs when Microsoft SQL server is set for mixed or integrated security and the SQL Server logon ID for the Systems Management Server database is blank. During the upgrade, Setup calls a Systems Management Server utility that requires the SQL Server logon ID not to be null. WORKAROUNDTo work around this problem, change the SQL Server logon ID to SA (or another "dummy" logon ID) when using integrated security, and enter the correct password. Do this by going to Operations in Systems Management Server Setup, and then selecting Systems Management Server Database. STATUSMicrosoft has confirmed this to be a problem in System Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server version 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION
Using PViewer or something similar (with Windows NT Server 3.51) or Task
Manager (with Windows NT Server 4.0) will likely show a process called
Dbcnv12a.exe running when Setup stops responding. Setup waits for this
process to complete before continuing. To start the upgrade again, you must
stop Dbcnv12a.exe.
Additional query words: prodsms fail
Keywords : kbinterop kbsetup smssetup kbbug1.20 kbfix1.20.sp2 |
Last Reviewed: September 1, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |