SMS: Remote Control Windows Corrupted with Cirrus 5446 Chipset

ID: Q162409

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When using the Remote Control feature to access a client computer running Windows 95 using a video card with a Cirrus Logic 5446 chipset, the Quick Viewer display will become corrupted. Corruption will include odd colors, screen "droppings," and missing parts of remote windows.

This behavior only occurs on client computers running Windows 95, not Windows NT Workstation.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms win95 help desk

Keywords : kbnetwork smsremtshoot kbfix1.20.sp4 kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug