SMS: Remote Chat Only Works One-Way with Windows NT Clients

ID: Q162728

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When using the Systems Management Server Administrator program to open a chat session with a Systems Management Server client, the client can chat with the system that initiates the session. However, when the server attempts to chat back, the text typed is not visible to the client.

This is an intermittent problem that does not occur on every remote chat session.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server version 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms remote control Helpdesk help desk

Keywords : kbnetwork smsadmin smsremtshoot kbbug1.20 kbfix1.20.sp2
Version : winnt:1.2
Platform : winnt
Issue type : kbbug