SMS: PC Memory Reported Incorrectly for Windows 3.x Clients

• Microsoft Systems Management Server versions 1.0, 1.1, 1.2
• Microsoft Windows versions 3.1, 3.11
• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

Client computers running Microsoft Windows versions 3.x may show an incorrect value for Total Physical Memory under the PC Memory group when viewed from Personal Computer properties.

CAUSE

This problem may occur if you have done all of the following:

• Changed the swap file properties.


-and-


• Closed and restarted Windows without restarting the computer.


-and-


• Taken Systems Management Server inventory.

WORKAROUND

To work around this problem, restart the client computer after you make changes to the Windows swap file.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

MORE INFORMATION

This problem typically occurs with Novell clients that log on to their Novell servers before running Windows. When you change the swap file, Windows gives you the option to restart or continue. If you choose to continue and then close Windows and run INVDOS or log off and log on (and Smsls.scr runs), it may report PC memory incorrectly.

Additional query words: prodsms VLM real mode wfw win16

Keywords : kbnetwork smsinv
Version : WINDOWS:3.1,3.11; winnt:1.0,1.1,1.2
Platform : WINDOWS winnt
Issue type :