SMS: Remote Control Disables Windows NT Screen Saver

• Microsoft Systems Management Server version 1.2
• Microsoft Windows NT Workstation versions 3.5, 3.51
• Microsoft Windows NT Server versions 3.5, 3.51

SYMPTOMS

After the remote control of a client computer running Windows NT 3.5x, the screen saver wait time is disabled. This means that the screen saver will not start automatically until either the client is restarted, or the workaround below is followed.

Client computers running Windows NT 4.0 are unaffected.

WORKAROUND

To work around this problem, do the following:

1. Stop the Systems Management Server Remote Control Agent service running on the client.



2. In the Desktop Control Panel, enter the screen saver setup and simply click OK.



3. Start the Systems Management Server Remote Control Agent service running on the client.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms RC helpdesk winnt

Keywords : kbnetwork smsremtshoot kbbug1.20
Version : winnt:1.2,3.5,3.51
Platform : winnt
Issue type : kbbug