SMS: Unable to Install or Verify NetWare Logon Servers

ID: Q167808

The information in this article applies to:

Microsoft Systems Management Server versions 1.0, 1.1, 1.2

SYMPTOMS

NetWare logon servers in a Systems Management Server site may go inactive or fail to be installed, even though the Systems Management Server service account has adequate permissions, there is plenty of free space on the specified NetWare volume, and network connectivity is available. This will result in inventory from clients not being reported up to the site server, packages not being distributed, and other problems normally associated with account permissions, disk space, or connectivity problems.

CAUSE

The Site Server's Site Configuration Manager (SCMAN) may not be able to correctly enumerate the volume name specified in order to verify or install the Systems Management Server logon server components. This occurs because of a problem with the NetWare 3.1x logon server's bindery.

Viewing the Scman.log file from the Site Server reveals that it is able to locate and identify the server, but is unable to enumerate the volume name specified for Systems Management Server installation or verification.

In the following log excerpt, the number of shares (volumes) reported is incorrect (note that the number reported may also be 0):

Server SERVER1 has 171 shares
Server SERVER1 status Pending Install role 0x12
Server SERVER1 has 11 inboxes; 0 domain master inboxes; 0 components

Site Configuration Manager attempts to identify the volume (VOL1) specified in the site properties, but is unable to locate it, as reflected in this portion of the Scman.log file:

Checking for share SMS and directory \\SERVER1\VOL1\SMS\logon.srv on SERVER1; no share

Directory creation is attempted, but it fails:


   CSharedDirInstallItem::Install share=, vol=, dir=SMS\logon.srv,
   subDiraccess=3, share access=2
   Created directory \\SERVER1\VOL1\SMS\logon.srv
   share not found, cannot create without share path

An event 223 is logged:


   Event 223 logged with error 183 and object (SERVER1); GetLastError 183;
   SiteConfig Mgr code 7404.
   Cannot create inboxes (Application Control Database, Application Control
   INI, Application Control Script, Client Installation, Despooler,
   Inventory Agent, Inventory Processor, ISV MIF Collection, MS Test,
   Package Command Instruction, Package Source) on server SERVER1

The logon server remains inactive.

Another way to test for this condition is to browse the volume list of a NetWare 3.1x server from an computer running Windows NT Server (for example, the site server) running Gateway (Client) Services for NetWare. If the volume requested by Site Configuration Manager is not visible in the browse list, SCMAN will not be able to create the directories on the volume, even though it has adequate permissions and connectivity and the volume has enough free space. Note that client computers running MS-DOS, Windows 3.x, or Windows 95 do not experience this problem.

WORKAROUND

To correct this problem, run the NetWare server BINDFIX utility for NetWare 3.1x, and DSREPAIR for NetWare 4.x. Resetting the bindery context may also be helpful. For more information on these utilities, consult the documentation provided with your Novell NetWare product.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

Q126618 Cannot See All NetWare Volumes from Windows NT

Additional query words: prodsms enumeration

Keywords : kbnetwork kbtshoot smsgeneral smsconfig smssiteconfigman
Version : winnt:1.0,1.1,1.2
Platform : winnt
Issue type : kbprb