SMS: Remote Control Session Shows Machine Name

• Microsoft Systems Management Server version 1.2

SYMPTOMS

If you activate a remote control session where the Visible Signal option is enabled on the client (under Help Desk Options), the "Being Accessed By" window shows the computer name of the system that initiated the remote control session.

If cryptic machine names are used on a network, it is not always clear who is remote controlling the Systems Management Server client. If the administrator's user name was displayed instead, it would eliminate much of the ambiguity.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms username

Keywords : kbnetwork smsremtshoot kbbug1.20
Version : winnt:1.2
Platform : winnt
Issue type : kbbug